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Travellers should report at the check-in desk well in advance in order to complete all formalities and follow all procedures preceding departure. If no time is indicated, check-in is not later than 120 minutes before the published departure time (180 minutes on long distance flights). Travellers are under no circumstance allowed to check in later than the indicated time.

If a passenger is not present at the check-in desk in time, the carrier is entitled to cancel the seat booked for that passenger. The flight will in no case be delayed.

TUI Airlines Belgium NV or its partner company cannot be held responsible for losses or costs resulting from the non-fulfilment of the above-mentioned obligation by the traveller.

You can transfer a booking to a third party who complies with all conditions pertaining to the transport agreement until one day before departure. You must notify TUI fly of this name modification on time. This comes with a cost of € 70.00 per person.

You can modify a name on the number +32 (0)2 717 86 61 (from Monday to Friday from 9am to 8pm, on Saturdays from 9am to 6:30pm, on Sunday from 10am to 6:30pm and closed on public holidays).
For Moroccan destinations click here.
Exception for destinations Agadir and Marrakech from/to Brussels and destination Casablanca from/to Brussels: on the number +32 (0)2 717 86 61 (from Monday to Friday from 9am to 8pm, on Saturdays from 9am to 6:30pm, on Sundays from 10am till 5pm, closed on public holidays).

We make every possible effort to guarantee that you have a holiday without worries, but some things we can’t control, e.g. a hurricane, a (forest) fire or an earthquake at your holiday destination. Of course, we always keep a close eye on this kind of situations and remain in contact with our tour guides and local representatives. TUI’s Health & Safety and Crisis Management department continuously monitors everything that is happening in the world and that may influence your holiday.