Setting view permissions for the Help Center
You can define which of your Help Center users can have view acces...
Jan Jan
Analyzing your knowledge base activity with Explore
Zendesk Explore features a pre-built dashboard named Knowledge Ba...
Jan Jan
Understanding Guide user permissions for knowledge base access
Guide user permissions include: View permissions for viewing content...
Jan Jan
Creating management permissions to define agent editing and publishing rights
Note: On Professional, edit and publish permissions are assigned tog...
Jan Jan